Kapitel
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2. How research can lead to better government forms
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Carel Jansen
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Kapitel in diesem Buch
- Prelim pages i
- Table of contents v
- 1. Introduction 1
- 2. How research can lead to better government forms 11
- 3. Undercover research into text quality as a tool for communication management 37
- 4. Optimizing public information brochures 59
- 5. Public documents in a multilingual context 85
- 6. Improving the quality of public documents 105
- 7. The lack of clarity in a sentence 125
- 8. Convincing citizens 147
- 9. Collaborative writing for the government 171
- 10. Strategic revision of public documents 211
- 11. Trust but verify 233
- 12. Reading to assess in professional life 255
- References 275
- About the authors 297
- Index 301
Kapitel in diesem Buch
- Prelim pages i
- Table of contents v
- 1. Introduction 1
- 2. How research can lead to better government forms 11
- 3. Undercover research into text quality as a tool for communication management 37
- 4. Optimizing public information brochures 59
- 5. Public documents in a multilingual context 85
- 6. Improving the quality of public documents 105
- 7. The lack of clarity in a sentence 125
- 8. Convincing citizens 147
- 9. Collaborative writing for the government 171
- 10. Strategic revision of public documents 211
- 11. Trust but verify 233
- 12. Reading to assess in professional life 255
- References 275
- About the authors 297
- Index 301
