Table of contents

Chapters in this book

1. Prelim pages i
2. Table of contents v
3. 1. Introduction 1
4. 2. How research can lead to better government forms 11
5. 3. Undercover research into text quality as a tool for communication management 37
6. 4. Optimizing public information brochures 59
7. 5. Public documents in a multilingual context 85
8. 6. Improving the quality of public documents 105
9. 7. The lack of clarity in a sentence 125
10. 8. Convincing citizens 147
11. 9. Collaborative writing for the government 171
12. 10. Strategic revision of public documents 211
13. 11. Trust but verify 233
14. 12. Reading to assess in professional life 255
15. References 275
16. About the authors 297
17. Index 301