A data driven analysis of telephone interpreting
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Brett Allen Rosenberg
Abstract
The telephone is quickly becoming the predominant medium through which interpreting services are delivered. However, aside from some initial descriptive works (Wadensjö 1999; Niska 1998), objective empirical analysis of this kind of interpreting is conspicuous by its absence in the literature. Over a two-year period I collected data on the features of some 1876 interpreter-mediated telephone calls. The analysis of this data shows that these calls are far more complex than as suggested in earlier studies. Three main subcategories are analysed herein: telephone interpreting or, three-way telephone conversation, speakerphone interpreting, remote interpretation of a face-to-face encounter, and finally, telephone passing, a face-to-face encounter where the telephone is passed from one party to another.
Abstract
The telephone is quickly becoming the predominant medium through which interpreting services are delivered. However, aside from some initial descriptive works (Wadensjö 1999; Niska 1998), objective empirical analysis of this kind of interpreting is conspicuous by its absence in the literature. Over a two-year period I collected data on the features of some 1876 interpreter-mediated telephone calls. The analysis of this data shows that these calls are far more complex than as suggested in earlier studies. Three main subcategories are analysed herein: telephone interpreting or, three-way telephone conversation, speakerphone interpreting, remote interpretation of a face-to-face encounter, and finally, telephone passing, a face-to-face encounter where the telephone is passed from one party to another.
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements ix
- Foreword: Interpreting professions, professionalisation and professionalism 1
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Critical linking up
- Critical linking up 11
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Interpreters on duty in Interaction: Studies of micro dynamics
- The interpreter in multi-party medical encounters 27
- Interpreting in asylum hearings 39
- Conversational dynamics as an instructional resource in interpreter-mediated technical settings 53
- A data driven analysis of telephone interpreting 65
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Interpreters in the community: Studies of macro dynamics
- Interpreter-mediated police interviews 79
- Community interpreting in Poland 95
- Alternative futures for a National Institute of Translation 107
- The interpreter’s ‘third client’ 121
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Developing local standards
- The Swedish system of authorizing interpreters 135
- Establishment, maintenance and development of a national register 139
- From Aequitas to Aequalitas 151
- The California standards for healthcare interpreters 167
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Professional ideology: Food for thought
- Professionalisation of interpreting with the community 181
- Why bother? Institutionalisation, interpreter decisions and power relations 193
- The interpreter as advocate 205
- Professionalisation on interpreters 215
- Professional stocks of interactional knowledge in the interpreter’s profession 227
- Aristotelian ethics and modern professional interpreting 241
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Improving and assessing professional skills: Training initiatives and programmes
- Formative assessment 253
- Interpreter internship program 263
- On-line and between the lines 273
- A bachelor programme in interpreting 283
- From helpers to professionals 297
- Index 311
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements ix
- Foreword: Interpreting professions, professionalisation and professionalism 1
-
Critical linking up
- Critical linking up 11
-
Interpreters on duty in Interaction: Studies of micro dynamics
- The interpreter in multi-party medical encounters 27
- Interpreting in asylum hearings 39
- Conversational dynamics as an instructional resource in interpreter-mediated technical settings 53
- A data driven analysis of telephone interpreting 65
-
Interpreters in the community: Studies of macro dynamics
- Interpreter-mediated police interviews 79
- Community interpreting in Poland 95
- Alternative futures for a National Institute of Translation 107
- The interpreter’s ‘third client’ 121
-
Developing local standards
- The Swedish system of authorizing interpreters 135
- Establishment, maintenance and development of a national register 139
- From Aequitas to Aequalitas 151
- The California standards for healthcare interpreters 167
-
Professional ideology: Food for thought
- Professionalisation of interpreting with the community 181
- Why bother? Institutionalisation, interpreter decisions and power relations 193
- The interpreter as advocate 205
- Professionalisation on interpreters 215
- Professional stocks of interactional knowledge in the interpreter’s profession 227
- Aristotelian ethics and modern professional interpreting 241
-
Improving and assessing professional skills: Training initiatives and programmes
- Formative assessment 253
- Interpreter internship program 263
- On-line and between the lines 273
- A bachelor programme in interpreting 283
- From helpers to professionals 297
- Index 311
