Politeness at work: Issues and challenges
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Francesca Bargiela-Chiappini
Francesca Bargiela-Chiappini is Senior Research Fellow in Linguistics at the Nottingham Trent University. She has published widely on business discourse. Forthcoming publications on the subject includeBusiness Discourse (with C. Nickerson and B. Planken, Palgrave Macmillan),Asian Business Discourse(s) , (ed. with G. Gotti, Peter Lang) and a special issue for theJournal of Asian Pacific Communication , 2005, 15 (2).
Abstract
In this article we will attempt to address some of the issues that arise in researching politeness in the workplace, especially, though not exclusively, in the context of multicultural and multilingual encounters. We propose to look at debates around the nature of politeness and their relevance for research in work settings and to discuss the contribution made to these debates by analyses of politeness in the workplace. Finally, we will discuss some of the methodological problems that field researchers will face when conducting research on the field, especially in intercultural work contexts. These will include, for example, issues such as the choice of methodology/s, confidentiality, the nature of the involvement of the researcher, making use of multi-method approaches, the comparability of analytical categories across different languages and culture. Finally, we suggest, very briefly, some directions for further research.
About the author
Francesca Bargiela-Chiappini is Senior Research Fellow in Linguistics at the Nottingham Trent University. She has published widely on business discourse. Forthcoming publications on the subject include Business Discourse (with C. Nickerson and B. Planken, Palgrave Macmillan), Asian Business Discourse(s), (ed. with G. Gotti, Peter Lang) and a special issue for the Journal of Asian Pacific Communication, 2005, 15 (2).
© Walter de Gruyter
Articles in the same Issue
- Special issue of the Journal of Politeness
- Politeness at work: Issues and challenges
- Power distance at work: The cases of Turkey, successor states of the former Soviet Union and Western Europe.
- “Girls on tour”: Politeness, small talk, and gender in managerial business meetings
- Politeness in small shops in France
- Aspects of polite behaviour in French and Syrian service encounters: A data-based comparative study
- Politeness in the portrayal of workplace relationships: Second person address forms in Peninsular Spanish and the translation of humour.
- Politeness markers in French: post-posed quoi in the Tourist Office
- Book reviews
Articles in the same Issue
- Special issue of the Journal of Politeness
- Politeness at work: Issues and challenges
- Power distance at work: The cases of Turkey, successor states of the former Soviet Union and Western Europe.
- “Girls on tour”: Politeness, small talk, and gender in managerial business meetings
- Politeness in small shops in France
- Aspects of polite behaviour in French and Syrian service encounters: A data-based comparative study
- Politeness in the portrayal of workplace relationships: Second person address forms in Peninsular Spanish and the translation of humour.
- Politeness markers in French: post-posed quoi in the Tourist Office
- Book reviews
