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Chapter 10 Artificial Intelligence in HR: Employee Engagement Using Chatbots

  • Sailaja Nimmagadda , Ravi Kishan Surapaneni and Rajasekjara Mouly Potluri
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Artificial Intelligence Enabled Management
This chapter is in the book Artificial Intelligence Enabled Management

Abstract

In the augmented reality epoch, employee engagement (EE) under human resource management (HRM) has become a vital frontier intended to teach a better quality of work life instilled in a responsive and responsible workplace environment, improve business operations, enhance performance and productivity with competitive, sustainable, organizational and financial outcomes for any business organizations. Ahead of the conventional way of engaging employees, HRM needs to progress with a new trend of digital transformation, such as artificial intelligence (AI) using Chatbots in employee engagement, as the millennial workforce expects every pace of their life to be interspersed with the digital mesh effortlessly, which is imperative for the success of an individual as well as corporate companies. The primary objective of this chapter is to explain how employees engage using Chatbots in organizations and highlight how virtual technology has reconfigured human resource organizations. The book chapter presents how virtual technology transformation guides organizational effectiveness extensively by engaging in different tasks and responsibilities like the engagement of employees, talent approach execution, succession-making plans, tracking operations, transactional case monitoring, recruitment procedure, robotics automation, Chatbots (AI), staff planning, analytics, worker banding control, rewards, and engagement by the HR functional area. Along with the same, HR departments of many professionally managed companies also comprehensively stressed the significance of Chatbots in maintaining industrial relations, particularly the working class members and their families, also considered for many beneficial transactions. These HR techniques would shape many organizations to achieve excellence in enhancing all kinds of efficiencies by applying digital technologies. The digital transformation tools and practices in the areas of AI help and support in providing and managing the exchange of information between the company and stakeholders in general. Chatbots offer many benefits to employees related to identifying the right talented leaders, proffer required training, recruitment and selection process, performance evaluations in a candid approach, and finally, help to increase the careers of all classes and grades of employees, which in turn competently leads to enhance all kinds of dexterities of the workforce.

Abstract

In the augmented reality epoch, employee engagement (EE) under human resource management (HRM) has become a vital frontier intended to teach a better quality of work life instilled in a responsive and responsible workplace environment, improve business operations, enhance performance and productivity with competitive, sustainable, organizational and financial outcomes for any business organizations. Ahead of the conventional way of engaging employees, HRM needs to progress with a new trend of digital transformation, such as artificial intelligence (AI) using Chatbots in employee engagement, as the millennial workforce expects every pace of their life to be interspersed with the digital mesh effortlessly, which is imperative for the success of an individual as well as corporate companies. The primary objective of this chapter is to explain how employees engage using Chatbots in organizations and highlight how virtual technology has reconfigured human resource organizations. The book chapter presents how virtual technology transformation guides organizational effectiveness extensively by engaging in different tasks and responsibilities like the engagement of employees, talent approach execution, succession-making plans, tracking operations, transactional case monitoring, recruitment procedure, robotics automation, Chatbots (AI), staff planning, analytics, worker banding control, rewards, and engagement by the HR functional area. Along with the same, HR departments of many professionally managed companies also comprehensively stressed the significance of Chatbots in maintaining industrial relations, particularly the working class members and their families, also considered for many beneficial transactions. These HR techniques would shape many organizations to achieve excellence in enhancing all kinds of efficiencies by applying digital technologies. The digital transformation tools and practices in the areas of AI help and support in providing and managing the exchange of information between the company and stakeholders in general. Chatbots offer many benefits to employees related to identifying the right talented leaders, proffer required training, recruitment and selection process, performance evaluations in a candid approach, and finally, help to increase the careers of all classes and grades of employees, which in turn competently leads to enhance all kinds of dexterities of the workforce.

Chapters in this book

  1. Frontmatter I
  2. Preface V
  3. Acknowledgments VII
  4. Contents IX
  5. Part I: Introduction to Data Enabled Management
  6. Chapter 1 What Does Artificial Intelligence–Powered ChatGPT Bring to Academia? A Review 1
  7. Chapter 2 Education Policies Through Data Driven Decision Making: Accelerating Inclusive Education for People with Disabilities 15
  8. Chapter 3 The Role of Artificial Intelligence in the Emerging Digital Economy Era 33
  9. Chapter 4 A Review of Machine Learning Methods for Diagnosis and Classification of Thyroid Disease 51
  10. Chapter 5 A Question and Answering System Using Natural Language Processing and Deep Learning 65
  11. Part II: Role of AI and Big Data in Management Functions
  12. Chapter 6 The Reinvention of HRM Practices Through Artificial Intelligence: Opportunities and Challenges in the Digital World of Work 87
  13. Chapter 7 Challenges and Artificial Intelligence–Centered Defensive Strategies for Authentication in Online Banking 105
  14. Chapter 8 Catalyzing Human Potential: The Crucial Role of AI in Modern HR Management 119
  15. Chapter 9 Exploring How Artificial Intelligence is Changing the HRM Landscape: Refuting the Fiction with Reality! 131
  16. Chapter 10 Artificial Intelligence in HR: Employee Engagement Using Chatbots 147
  17. Part III: Application of AI in Different Sectors
  18. Chapter 11 An Empirical Analysis of Artificial Intelligence Applications of Manufacturing Companies in Turkey 165
  19. Chapter 12 A Comprehensive View of Artificial Intelligence (AI)–Based Technologies for Sustainable Development Goals (SDGs) 183
  20. Chapter 13 Leveraging Artificial Intelligence for Enhanced Risk Management in Banking: A Systematic Literature Review 197
  21. Chapter 14 Exploring the Influence of Artificial Intelligence on the Management of Hospitality and Tourism Sectors: A Bibliometric Overview 215
  22. Chapter 15 Artificial Intelligence in Healthcare Sector in India: Application, Challenges and a Way Forward 233
  23. Chapter 16 Application of Artificial Intelligence and Machine-Learning Algorithms for Forecasting Risk: The Case of the Indian Stock Market 249
  24. List of Figures 263
  25. List of Tables 265
  26. About the Editors 267
  27. Index 269
https://doi.org/10.1515/9783111172408-010

Chapters in this book

  1. Frontmatter I
  2. Preface V
  3. Acknowledgments VII
  4. Contents IX
  5. Part I: Introduction to Data Enabled Management
  6. Chapter 1 What Does Artificial Intelligence–Powered ChatGPT Bring to Academia? A Review 1
  7. Chapter 2 Education Policies Through Data Driven Decision Making: Accelerating Inclusive Education for People with Disabilities 15
  8. Chapter 3 The Role of Artificial Intelligence in the Emerging Digital Economy Era 33
  9. Chapter 4 A Review of Machine Learning Methods for Diagnosis and Classification of Thyroid Disease 51
  10. Chapter 5 A Question and Answering System Using Natural Language Processing and Deep Learning 65
  11. Part II: Role of AI and Big Data in Management Functions
  12. Chapter 6 The Reinvention of HRM Practices Through Artificial Intelligence: Opportunities and Challenges in the Digital World of Work 87
  13. Chapter 7 Challenges and Artificial Intelligence–Centered Defensive Strategies for Authentication in Online Banking 105
  14. Chapter 8 Catalyzing Human Potential: The Crucial Role of AI in Modern HR Management 119
  15. Chapter 9 Exploring How Artificial Intelligence is Changing the HRM Landscape: Refuting the Fiction with Reality! 131
  16. Chapter 10 Artificial Intelligence in HR: Employee Engagement Using Chatbots 147
  17. Part III: Application of AI in Different Sectors
  18. Chapter 11 An Empirical Analysis of Artificial Intelligence Applications of Manufacturing Companies in Turkey 165
  19. Chapter 12 A Comprehensive View of Artificial Intelligence (AI)–Based Technologies for Sustainable Development Goals (SDGs) 183
  20. Chapter 13 Leveraging Artificial Intelligence for Enhanced Risk Management in Banking: A Systematic Literature Review 197
  21. Chapter 14 Exploring the Influence of Artificial Intelligence on the Management of Hospitality and Tourism Sectors: A Bibliometric Overview 215
  22. Chapter 15 Artificial Intelligence in Healthcare Sector in India: Application, Challenges and a Way Forward 233
  23. Chapter 16 Application of Artificial Intelligence and Machine-Learning Algorithms for Forecasting Risk: The Case of the Indian Stock Market 249
  24. List of Figures 263
  25. List of Tables 265
  26. About the Editors 267
  27. Index 269
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