Strategic Management of Services in the Arab Gulf States: Company and Industry Cases

M. S. Kassem; Ghazi M. Habib

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Strategic Management of Services in the Arab Gulf States

Company and Industry Cases

M. S. Kassem and Ghazi M. Habib

Language: English

Published/Copyright: 1989

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Topics

Business and Economics Political Economics Political Economics, other

i-iv Requires Authentication Unlicensed Licensed	i
Foreword Derek F. Abell Requires Authentication Unlicensed Licensed	v
Preface M. Sami Kassem and Ghazi M. Habib Requires Authentication Unlicensed Licensed	vii
Table of Contents Requires Authentication Unlicensed Licensed	xi
Case Information Matrix Requires Authentication Unlicensed Licensed	xix
Part I: Background
Chapter 1: Introduction Μ. Sami Kassem Requires Authentication Unlicensed Licensed	3
Chapter 2: Understanding the Business Environment M. Sami Kassem Requires Authentication Unlicensed Licensed	9
Chapter 3: Distinctive Aspects of Services in the Arab Gulf States Ghazi M. Habib Requires Authentication Unlicensed Licensed	23
Part II: Industry Notes and Company Cases
Chapter 4: The Airline Industry. 4.1 A Note on the Arab Airline Industry M. Sami Kassem Requires Authentication Unlicensed Licensed	35
Chapter 4: The Airline Industry. 4.2 Saudi Arabian Airlines (Saudia) Μ. Sami Kassem and Ghazi M. Habib Requires Authentication Unlicensed Licensed	69
Chapter 4: The Airline Industry. 4.3 Kuwait Airways Corporation (KAC) M. Sami Kassem and Ghazi M. Habib Requires Authentication Unlicensed Licensed	98
Chapter 4: The Airline Industry. 4.4 Gulf Air (GF) M. Sami Kassem and Ghazi M. Habib Requires Authentication Unlicensed Licensed	114
Chapter 4: The Airline Industry. 4.5 Alia: The Royal Jordanian Airline – The First Twenty Years M. Sami Kassem Requires Authentication Unlicensed Licensed	134
Chapter 5: Banking Industry. 5.1 A Note on the Banking Industry Ghazi M. Habib Requires Authentication Unlicensed Licensed	155
Chapter 5: Banking Industry. 5.2 National Commercial Bank (NCB) Ghazi M. Habib Requires Authentication Unlicensed Licensed	177
Chapter 5: Banking Industry. 5.3 Saudi American Bank (SAMBA) Ghazi M. Habib Requires Authentication Unlicensed Licensed	188
Chapter 5: Banking Industry. 5.4 Saudi French Bank (BSF) Mohamed S. Al Madhi and M. Sami Kassem Requires Authentication Unlicensed Licensed	199
Chapter 5: Banking Industry. 5.5 Gulf International Bank (GIB) Anwar Yousif Abdulrahman Requires Authentication Unlicensed Licensed	215
Chapter 5: Banking Industry. 5.6 “Bank Arabia" Computer Services M. Sami Kassem and Yousef Dashkouni Requires Authentication Unlicensed Licensed	228
Chapter 6: Lodging Industry. 6.1 A Note on the Lodging Industry Ghazi M. Habib Requires Authentication Unlicensed Licensed	237
Chapter 6: Lodging Industry. 6.2 The Gulf Meridien (GM) Abdulaziz bin Salman Al-Saud Requires Authentication Unlicensed Licensed	250
Chapter 6: Lodging Industry. 6.3 Al Gosaibi Hotel M. Sami Kassem Requires Authentication Unlicensed Licensed	266
Chapter 6: Lodging Industry. 6.4 Al-Hamra Hotel Eman Al Betairi and Ghazi M. Habib Requires Authentication Unlicensed Licensed	274
Chapter 7: Health Care Industry. 7.1 A Note on the Health Care Industry M. Sami Kassem Requires Authentication Unlicensed Licensed	289
Chapter 7: Health Care Industry. 7.2 Al-Mana General Hospital M. Sami Kassem Requires Authentication Unlicensed Licensed	312
Chapter 7: Health Care Industry. 7.3 Abdulla Fouad Hospital (AFH) Haman Al Otaibi and M. Sami Kassem Requires Authentication Unlicensed Licensed	328
Chapter 7: Health Care Industry. 7.4 Green Crescent Health Services Clinic (GC) Μ. Sami Kassem Requires Authentication Unlicensed Licensed	348
Chapter 8: Strategic Management in Different Industries. 8.1 Saudi Consulting House (SCH) Ghazi M. Habib Requires Authentication Unlicensed Licensed	365
Chapter 8: Strategic Management in Different Industries. 8.2 Saudi Arabian International School (SAIS) – "The Dhahran Academy" Gary Nosler and Μ. Sami Kassem Requires Authentication Unlicensed Licensed	380
Chapter 8: Strategic Management in Different Industries. 8.3 "Alpha Data Soft" (ADS) Abdullah Al-Sharif and M. Sami Kassem Requires Authentication Unlicensed Licensed	396
Part III: Summary and Conclusions
Chapter 9: Strategic Management: Arabian Style M. Sami Kassem Requires Authentication Unlicensed Licensed	411
Appendix A: A Guide to The Case Method Requires Authentication Unlicensed Licensed	435
Appendix Β: Questions for Discussion and Teaching Notes Requires Authentication Unlicensed Licensed	441
Appendix C: Major GCC Currencies and Their Exchange Rates as of 11/11/1987 Requires Authentication Unlicensed Licensed	475
Appendix D: List of Abbreviations Requires Authentication Unlicensed Licensed	477
About the Authors Requires Authentication Unlicensed Licensed	479
481-482 Requires Authentication Unlicensed Licensed	481

Publishing information

Pages and Images/Illustrations in book

eBook published on:

November 30, 2011

eBook ISBN:

9783110854015

Hardcover published on:

March 1, 1989

Hardcover ISBN:

9783110114492

Edition:

Reprint 2011

Pages and Images/Illustrations in book

Front matter:

21

Main content:

480

Other:

Num. figs.

https://doi.org/10.1515/9783110854015

eBook ISBN: 9783110854015

Hardcover ISBN: 9783110114492

Keywords for this book

Golfstaaten; Dienstleistungssektor; Strategisches Management

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Strategic Management of Services in the Arab Gulf States

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Table of contents

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