CHAPTER 8. Measuring Efficiency, Effectiveness, and Impact

Chapters in this book

1. Frontmatter i
2. CONTENTS v
3. TABLES, FIGURES, AND EXHIBITS vii
4. PREFACE AND ACKNOWLEDGMENTS xi
5. THE AUTHORS xiii
6. CHAPTER 1. What HR Needs to Do 1
7. CHAPTER 2. The Role of HR 16
8. CHAPTER 3. HR’s Engagement with Boards 23
9. CHAPTER 4. Business Strategy and HR 28
10. CHAPTER 5. HR Decision Science 39
11. CHAPTER 6. HR Organization 52
12. CHAPTER 7. Changes in HR Activity 58
13. CHAPTER 8. Measuring Efficiency, Effectiveness, and Impact 65
14. CHAPTER 9. The Outcomes of HR Metrics and Analytics 76
15. CHAPTER 10. HR’s Role in Sustainability 85
16. CHAPTER 11. Outsourcing HR 94
17. CHAPTER 12. Information Technology in HR 101
18. CHAPTER 13. HR Skills 111
19. CHAPTER 14. Effectiveness of the HR Organization 121
20. CHAPTER 15. Determinants of HR Effectiveness 129
21. CHAPTER 16. Determinants of Organizational Performance 142
22. CHAPTER 17. How HR Has Changed 154
23. CHAPTER 18. What the Future of HR Should Be 165
24. REFERENCES 177
25. APPENDIX A. Research Partners 181
26. APPENDIX B. Research Design 183
27. APPENDIX C. 2013 Effective HR Management Survey: Global Study USA Feedback Report (N = 143) 189