Alternative Dispute Resolution for Consumers

Kapitel in diesem Buch

1. Frontmatter i
2. Preface v
3. Table of Contents vii
4. List of Authors ix
5. I. Setting the Scene
6. Alternative Dispute Resolution for Consumers 3
7. ADR and Adjudication by State Courts: Competitors or Complements? 11
8. Specific Problems of Cross-Border Consumer ADR: What Solutions? 31
9. A Conflict-of-Laws Approach for Cross-Border ADR? 59
10. Consumer ADR – Academia and the Field 67
11. II. Institutional Aspects of Consumer ADR
12. Impartiality and Independence of the Persons Entrusted with Consumer ADR 79
13. The Role of ADR Institutions: Mere Secretariat or Supervisory Body – Lessons Learned from Institutional Arbitration 103
14. Linking ADR Discourses – Nine Lessons learned from Mediation Development for the Implementation of the EU Directive on Consumer ADR 115
15. III. Consumer ADR Proceedings and Result
16. On Minimum Standards in Consumer ADR 131
17. Agreements Resulting from Mediation: Judicial Review, Avoidance, and Enforcement 149
18. IV. The Wider Picture
19. Long Term Commercial Contracts and the Need for Relational Intelligence 163