Chapters in this book

1. Frontmatter i
2. Contents v
3. Foreword vii
4. Preface xi
5. 1. Recreating the Prosperity of the Past in the Economy of the Future 1
6. 2. The Service Economy and the Service Worker 21
7. 3. Work Systems 37
8. 4. The Dynamics of Change in Work Systems 57
9. 5. Reorganizing Work: Using Knowledge and Skill to Improve Economic Performance 83
10. 6. Business Organization 107
11. 7. Creating Multiemployer Institutions: Career Paths and Performance Improvement 123
12. 8. A New Deal for a New Economy 149
13. Appendix A. Services Compared with Manufacturing: Jobs and Productivity 175
14. Appendix B. Employment Estimates by Work System 185
15. Notes 191
16. Index 209