Chapters in this book

1. Frontmatter i
2. Contents v
3. List of Figures viii
4. List of Tables ix
5. Preface xi
6. Abbreviations xiv
7. 1. INTRODUCTION 1
8. 2. RESEARCH STRATEGY AND METHODOLOGY 35
9. 3. WoRK RELATIONS 60
10. 4. EMPLOYMENT RELATIONS 93
11. 5. CONTROL RELATIONS 133
12. 6. Co-WORKER RELATIONS 166
13. 7. CUSTOMER RELATIONS 198
14. 8. WORK ORGANIZATION: CONSEQUENCES AND CROSS-NATIONAL COMPARISONS 230
15. 9. CONCLUSION 265
16. Appendixes 279
17. References 288
18. Index 307