1. All Quiet on the Service Front?

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. List of Abbreviations xiii
5. 1. All Quiet on the Service Front? 1
6. 2. The Making of Big-Box Retail 23
7. 3. The Not-So-Hidden Abode: Work Organization at Macy’s and Target 52
8. 4. Carrots, Sticks, and Workers: The Relations of Employment 85
9. 5. A Regime of Contingent Control 120
10. 6. Class Consciousness on the Sales Floor 149
11. 7. Service Worker Organizing 183
12. A Note on Class Consciousness 193
13. References 203
14. Index 217