Acknowledgments

Chapters in this book

1. Frontmatter i
2. Contents v
3. Foreword vii
4. Acknowledgments ix
5. Introduction 1
6. 1. History of Crew Resource Management 15
7. 2. Communication 40
8. 3. Case Study: Maimonides Medical Center 63
9. 4. Team Building 79
10. 5. Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 102
11. 6. Workload Management 117
12. 7. Case Study: Interprofessional Education and Practice at the University of Toronto 135
13. 8. Threat and Error Management 147
14. 9. Why CRM Worked 157
15. 10. The Problems in Medicine 178
16. 11. Conclusion 206
17. Appendix: Maimonides Medical Center Code of Mutual Respect 225
18. Glossary 235
19. Notes 239
20. Index 251