Chapters in this book

1. Frontmatter i
2. Contents vii
3. Preface ix
4. Introduction 1
5. 1. The Social Revolution 13
6. 2. Open Communication 28
7. 3. Open Control 63
8. 4. Openness Controls 89
9. 5. Open Culture 105
10. 6. A Conversation about Bureaucracy 127
11. 7. Conversational Spaces 142
12. 8. The Conversational Firm: Implications for Theory 164
13. 9. The Future of the Conversational Firm 173
14. Methodological Appendix 183
15. Acknowledgments 213
16. Notes 217
17. References 233
18. Index 247