14 Conclusions

Chapters in this book

1. Frontmatter I
2. Contents V
3. Foreword VII
4. Acknowledgments IX
5. 1 The Management of Human Services - A Challenging Opportunity 1
6. I. The Macro Level
7. 2 Service Integration: Real Versus Illusory Solutions to Welfare Dilemmas 21
8. 3 Centralization Versus Decentralization in the Design of Human Service Delivery Systems: A Response to Gouldner’s Lament 51
9. 4 The Social Ecology of Citizenship 80
10. 5 Demystifying Organizations 105
11. II. The Micro Level
12. 6 Organizational Constructs and Mega Bureaucracy 123
13. 7 The Empirical Limits of Social Work Professionalization 163
14. 8 Client-Organization Relations: A Systems Perspective 184
15. 9 Exposing the Coercive Consensus: Racism and Sexism in Social Work 207
16. III. Prescriptive Strategies
17. 10 Some Issues in the Evaluation of Human Services Delivery 235
18. 11 Toward a Paradigm of Middle-Management Practice in Social Welfare Programs 262
19. 12 Conceptual and Technical Issues in the Management of Human Services 289
20. 13 The Social Political Process of Introducing Innovation in Human Services 309
21. 14 Conclusions 340
22. Appendix - List of Participants 353
23. Index 357