3. The Delivery of Services

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Preface xi
4. 1. Professional Risk Management: An Overview 1
5. 2. Confidentiality and Privileged Communication 23
6. 3. The Delivery of Services 86
7. 4. Impaired Social Workers 154
8. 5. Supervision: Clients and Staff 190
9. 6. Consultation, Referral, Documentation, and Records 216
10. 7. Deception and Fraud 251
11. 8. Termination of Service 275
12. 9. Responding to Lawsuits and Ethics Complaints: The Role of Prevention 288
13. Appendix: Sample Forms 311
14. Notes 319
15. References 327
16. Legal Citations 357
17. Index 363