Chapters in this book

1. Frontmatter i
2. CONTENTS vii
3. INTRODUCTION 1
4. 1. THE EVOLUTION OF MANAGEMENT 7
5. PART I. LEADING AND MANAGING ORGANIZATIONAL OPERATIONS
6. 2. LEADERSHIP 21
7. 3. BUDGET, MANAGEMENT, AND CONTROL 37
8. 4. HOW WORK GETS DONE: HUMAN RESOURCE MANAGEMENT, ORGANIZATION STRUCTURE, AND STANDARD OPERATING PROCEDURES 53
9. 5. HOW WE KNOW WHAT’S BEEN DONE: ORGANIZATIONAL PERFORMANCE AND INFORMATION MANAGEMENT 65
10. 6. SUSTAINABILITY AND MATERIAL MANAGEMENT 81
11. PART II. THE ORGANIZATION AND ITS ENVIRONMENT
12. 7. STRATEGIC PLANNING 93
13. 8. CONTRACTS, OUTSOURCING, SUPPLY CHAINS, AND THE MAKE- OR- BUY DECISION 103
14. 9. CROSS- SECTOR PARTNERSHIPS: HOW THE THREE SECTORS DIFFER AND WHY COLLABORATION IS BENEFICIAL 115
15. PART III. THE ORGANIZATION AND SOCIETY
16. 10. MARKETING, STAKEHOLDER RELATIONS, AND PUBLIC ENGAGEMENT: IMPROVING MANAGEMENT COMMUNICATIONS 133
17. 11. ORGANIZATIONAL ETHICS 149
18. 12. THE FUTURE OF WORK: HOW WILL CHANGES IN WORK AND SOCIETY CHANGE MANAGEMENT? 165
19. ACKNOWLEDGMENTS 175
20. NOTES 179
21. INDEX 195