Policy Press
13 Hearing but not listening: why charities fail
-
Dorothy Rowe
Abstract
Vast sums of donors’ money have been wasted because the donors did not take the time and trouble to understand how the people they wanted to help saw themselves and their world. Gaining such an understanding usually threatens the donors’ world view, and so they prefer to believe that they know best. We often see the same thing happen in our personal lives.
I was ill recently, nothing life-threatening but it was quite debilitating with intermittent bouts of severe pain. Two friends, separately, chose to help me. Without asking me, the first friend decided what it was that I needed. I found myself side-lined and, from the way she was treating me, I feared that my friend thought that I had become senile. Meanwhile she created havoc around me. Finally she departed, and I was left to pick up the pieces. The following week, still ill, I went to visit the other friend. She listened carefully to my account of my illness and she observed me closely. She learned very quickly to see the change in my expression that indicated that the pain was returning. Then, without fuss, comment or advice, she made everything simple and comfortable for me. We lived quietly, talking when I wanted to talk, being quiet when I wanted to be quiet. When I expressed an interest in having some soup she unobtrusively prepared a bowl of soup that was nourishing and comforting. She laughingly assured me that making soup was a selfish act because there was nothing she enjoyed more than cooking for other people.
Abstract
Vast sums of donors’ money have been wasted because the donors did not take the time and trouble to understand how the people they wanted to help saw themselves and their world. Gaining such an understanding usually threatens the donors’ world view, and so they prefer to believe that they know best. We often see the same thing happen in our personal lives.
I was ill recently, nothing life-threatening but it was quite debilitating with intermittent bouts of severe pain. Two friends, separately, chose to help me. Without asking me, the first friend decided what it was that I needed. I found myself side-lined and, from the way she was treating me, I feared that my friend thought that I had become senile. Meanwhile she created havoc around me. Finally she departed, and I was left to pick up the pieces. The following week, still ill, I went to visit the other friend. She listened carefully to my account of my illness and she observed me closely. She learned very quickly to see the change in my expression that indicated that the pain was returning. Then, without fuss, comment or advice, she made everything simple and comfortable for me. We lived quietly, talking when I wanted to talk, being quiet when I wanted to be quiet. When I expressed an interest in having some soup she unobtrusively prepared a bowl of soup that was nourishing and comforting. She laughingly assured me that making soup was a selfish act because there was nothing she enjoyed more than cooking for other people.
Chapters in this book
- Front Matter i
- Contents iii
- Foreword v
- Scope of this book and acknowledgements vii
- List of contributors ix
-
Overview
- Towards a ‘right use of money’ 3
-
The role of money in 21st-century Britain’s economy
- A ‘full investment’ approach 13
- Meeting economic, environmental and social challenges simultaneously 19
- Restoring the link between money, price signals and ethics 29
- Encouraging enterprise and decentralisation 39
-
Ethical dimensions
- Linking money and morality 49
- Encouraging a ‘giving’ culture 55
- Managing the power of money 59
- Money: what is it for? 67
- Returning business ethics and philanthropy to corporate social responsibility 71
- Reducing inequality 79
-
Empowerment
- Living on a low income 89
- Hearing but not listening: why charities fail 97
- Responding to cultural diversity 103
- Conquering helplessness: ones and zeros 113
- The myth of easy money: developing financial services that would really help 123
-
Conclusions
- Promising approaches and mechanisms 135
- Index 141
Chapters in this book
- Front Matter i
- Contents iii
- Foreword v
- Scope of this book and acknowledgements vii
- List of contributors ix
-
Overview
- Towards a ‘right use of money’ 3
-
The role of money in 21st-century Britain’s economy
- A ‘full investment’ approach 13
- Meeting economic, environmental and social challenges simultaneously 19
- Restoring the link between money, price signals and ethics 29
- Encouraging enterprise and decentralisation 39
-
Ethical dimensions
- Linking money and morality 49
- Encouraging a ‘giving’ culture 55
- Managing the power of money 59
- Money: what is it for? 67
- Returning business ethics and philanthropy to corporate social responsibility 71
- Reducing inequality 79
-
Empowerment
- Living on a low income 89
- Hearing but not listening: why charities fail 97
- Responding to cultural diversity 103
- Conquering helplessness: ones and zeros 113
- The myth of easy money: developing financial services that would really help 123
-
Conclusions
- Promising approaches and mechanisms 135
- Index 141
