Four Management failure
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Ruth Lupton
Abstract
This chapter discusses the failure of public services to manage the 12 small neighbourhoods effectively. It starts by addressing the problems with public services. The most obvious gap in service provision was in frontline services to maintain social order. There was a marked lack of low-level enforcement and deterrence. The interviews with residents in the 12 neighbourhoods indicated that the persistent failure of public management had become almost an expectation. The failure of local democracy to engage people in the governance of their areas and neighbourhoods is also noted. All of the neighbourhoods had some frontline provision. Over the years, the failure of public services to deal effectively with neighbourhood problems had become an expectation among many residents. Cynicism and mistrust created a barrier to engagement with services and to political participation.
Abstract
This chapter discusses the failure of public services to manage the 12 small neighbourhoods effectively. It starts by addressing the problems with public services. The most obvious gap in service provision was in frontline services to maintain social order. There was a marked lack of low-level enforcement and deterrence. The interviews with residents in the 12 neighbourhoods indicated that the persistent failure of public management had become almost an expectation. The failure of local democracy to engage people in the governance of their areas and neighbourhoods is also noted. All of the neighbourhoods had some frontline provision. Over the years, the failure of public services to deal effectively with neighbourhood problems had become an expectation among many residents. Cynicism and mistrust created a barrier to engagement with services and to political participation.
Chapters in this book
- Front Matter i
- Contents v
- List of tables, figures and boxes viii
- Acknowledgements x
- List of acronyms xii
- Introduction 1
- The 12 disadvantaged areas 15
- Historical poverty and the roots of decline 39
- The 1990s: decline and divergence 67
- Management failure 99
- Social interaction and neighbourhood stigma 111
- Attempts at regeneration 123
- New Labour and neighbourhood renewal 141
- Making a difference? 155
- Getting it together: new money and better partnerships 161
- Drivers of change: population, housing and the economy 175
- New solutions? 191
- The end of Poverty Street? 205
- Bibliography 221
- Index 235
Chapters in this book
- Front Matter i
- Contents v
- List of tables, figures and boxes viii
- Acknowledgements x
- List of acronyms xii
- Introduction 1
- The 12 disadvantaged areas 15
- Historical poverty and the roots of decline 39
- The 1990s: decline and divergence 67
- Management failure 99
- Social interaction and neighbourhood stigma 111
- Attempts at regeneration 123
- New Labour and neighbourhood renewal 141
- Making a difference? 155
- Getting it together: new money and better partnerships 161
- Drivers of change: population, housing and the economy 175
- New solutions? 191
- The end of Poverty Street? 205
- Bibliography 221
- Index 235
