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2 The Public Sector and the Pandemic: The State of Knowledge

  • Barbara Czarniawska , Josef Pallas and Elena Raviola

Abstract

To understand how the public welfare sector responded to the pandemic, it is first necessary to describe the conditions under which professions and occupations in this sector worked before COVID-19 struck. The review of previous research literature in this chapter indicates that the way in which state and municipal welfare organizations limited the use of employees’ professional knowledge and skills left little room for preparedness to act outside the framework of formal routines, structures and working methods.

Abstract

To understand how the public welfare sector responded to the pandemic, it is first necessary to describe the conditions under which professions and occupations in this sector worked before COVID-19 struck. The review of previous research literature in this chapter indicates that the way in which state and municipal welfare organizations limited the use of employees’ professional knowledge and skills left little room for preparedness to act outside the framework of formal routines, structures and working methods.

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