Chapters in this book

1. Frontmatter a
2. Contents vii
3. Figures and Tables xi
4. Introduction 1
5. 1 William Bratton and the New York City Police Department 19
6. 2 Mayor Anthony Williams and the D.C. Government 72
7. 3 John James and the Minnesota Department of Revenue 132
8. 4 Jeannette Tamayo, Toby Herr, and Project Chance 184
9. 5 Diana Gale and the Seattle Solid Waste Utility 244
10. 6 Duncan Wyse, Jeff Tryens, and the Progress Board 292
11. 7 Harry Spence and the Massachusetts Department of Social Services 344
12. Conclusion 400
13. Appendix 419
14. Notes 423
15. Acknowledgments 467
16. Index 469