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Contents

© 2018 Harvard University Press, Cambridge, MA and London, England

© 2018 Harvard University Press, Cambridge, MA and London, England

Chapters in this book

  1. Frontmatter i
  2. Contents vii
  3. Preface ix
  4. Introduction 1
  5. Chapter 1: Street-Level Discretion 33
  6. Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver 66
  7. Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work 111
  8. Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability 152
  9. Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service 200
  10. Conclusion 240
  11. Notes 261
  12. Bibliography 303
  13. Acknowledgments 325
  14. Index 329
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When the State Meets the Street
This chapter is in the book When the State Meets the Street
https://doi.org/10.4159/9780674981423-toc

Chapters in this book

  1. Frontmatter i
  2. Contents vii
  3. Preface ix
  4. Introduction 1
  5. Chapter 1: Street-Level Discretion 33
  6. Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver 66
  7. Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work 111
  8. Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability 152
  9. Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service 200
  10. Conclusion 240
  11. Notes 261
  12. Bibliography 303
  13. Acknowledgments 325
  14. Index 329
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