Chapters in this book

1. Frontmatter 1
2. TABLE OF CONTENTS 3
3. DEDICATION PAGE 6
4. AUTHOR’S NOTE 7
5. ACKNOWLEDGEMENT 9
6. INTRODUCTION 10
7. CHAPTER ONE The 4 Power Centers: Prime Decision-Making Arenas of Local Government 15
8. CHAPTER TWO Citizen Power in the 21st Century 31
9. CHAPTER THREE The Power of Practical Solutions: The 3 Principles of Pragmatic Problem Solving 45
10. CHAPTER FOUR The Power of the No-Blame Approach 49
11. CHAPTER FIVE Using the Strategy of No-Blame Problem Solving 53
12. CHAPTER SIX The No-Blame Problem Solving Guide 79
13. CHAPTER SEVEN Media Literacy in the Search for Solutions 93
14. CHAPTER EIGHT Powerful Roles for Citizen Problem Solvers 99
15. CHAPTER NINE The Civic Trust 117
16. NOTE TO NON-CITIZENS 121
17. ABOUT THE AUTHOR 122
18. THE CIVIC TRUSTEE HANDBOOK 125