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5. It’s About Them: The Power of Empathy
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Chapters in this book
- Frontmatter i
- Contents vii
- Preface ix
- Acknowledgments xv
- Introduction 1
- 1. Leadership Lessons from Leaders of All Stripes 11
- 2. Great Leaders Sometimes “Piss People Off” 25
- 3. You Can’t Lead Others Until You Learn to Lead Yourself 30
- 4. In Leadership (and in Life), Attitude Is Everything 39
- 5. It’s About Them: The Power of Empathy 52
- 6. Oh No, Not Another Meeting! 61
- 7. Listen, Really Listen! 66
- 8. Great Leaders Ask Great Questions 74
- 9. Great Leaders Build Future Leaders 80
- 10. Receiving Feedback: Can You Handle the Truth? 89
- 11. Leadership Is Very Personal 97
- 12. It’s a Matter of Trust 111
- 13. Pumping Up Your People 119
- 14. Getting the Wrong People Off the Bus 126
- 15. Change Is the Only Constant 132
- 16. Big Shoes to Fill: Effective Succession Planning 140
- 17. Leading Successful Integration 150
- 18. Think You Know It All? Think Again 157
- 19. Step Up and Take Responsibility, and Never Abandon the Ship 168
- 20. Leadership Lessons from JFK 182
- 21. Leadership and The Godfather: A Lesson You Can’t Refuse 187
- 22. Leadership Lessons from Lincoln 194
- 23. Obama as a Leader: You’ve Gotta Be More Engaged 200
- 24. Great Leaders Deliver Powerful Presentations 207
- 25. Inspirational Speeches That Made a Difference 218
- Notes 225
- About the Author 231
Chapters in this book
- Frontmatter i
- Contents vii
- Preface ix
- Acknowledgments xv
- Introduction 1
- 1. Leadership Lessons from Leaders of All Stripes 11
- 2. Great Leaders Sometimes “Piss People Off” 25
- 3. You Can’t Lead Others Until You Learn to Lead Yourself 30
- 4. In Leadership (and in Life), Attitude Is Everything 39
- 5. It’s About Them: The Power of Empathy 52
- 6. Oh No, Not Another Meeting! 61
- 7. Listen, Really Listen! 66
- 8. Great Leaders Ask Great Questions 74
- 9. Great Leaders Build Future Leaders 80
- 10. Receiving Feedback: Can You Handle the Truth? 89
- 11. Leadership Is Very Personal 97
- 12. It’s a Matter of Trust 111
- 13. Pumping Up Your People 119
- 14. Getting the Wrong People Off the Bus 126
- 15. Change Is the Only Constant 132
- 16. Big Shoes to Fill: Effective Succession Planning 140
- 17. Leading Successful Integration 150
- 18. Think You Know It All? Think Again 157
- 19. Step Up and Take Responsibility, and Never Abandon the Ship 168
- 20. Leadership Lessons from JFK 182
- 21. Leadership and The Godfather: A Lesson You Can’t Refuse 187
- 22. Leadership Lessons from Lincoln 194
- 23. Obama as a Leader: You’ve Gotta Be More Engaged 200
- 24. Great Leaders Deliver Powerful Presentations 207
- 25. Inspirational Speeches That Made a Difference 218
- Notes 225
- About the Author 231