Chapters in this book

1. Frontmatter i
2. Contents v
3. Preface And Acknowledgments ix
4. Contributing Authors xiii
5. Part I. Patient Safety And Quality
6. 1. Organizing Performance Management To Support High Reliability Healthcare 3
7. 2. Elimination Of Unintended Variation In Patient Care 17
8. 3. Fundamental Approaches To Measuring And Improving Patient Safety 31
9. 4. The Organizational Culture That Supports Patient Safety 42
10. 5. The Role Of Health Information Technology In Patient Safety 60
11. 6. Training Physician Leaders In Patient Safety And Quality: Progress And Challenges 72
12. 7. Use Of Registries And Public Reporting To Improve Healthcare 87
13. Part II. Healthcare Delivery Redesign
14. 8. Achieving Higher Quality And Lower Costs Via Innovations In Healthcare Delivery Design 105
15. 9. Population Health Management: The Lynchpin Of Emerging Healthcare Delivery Models 113
16. 10. Healthcare Delivery Redesign: Team-Based Care 128
17. 11. Medicine Unplugged: Can M-Health Transform Healthcare? 142
18. 12. Telemedicine: Virtually Redefining The Delivery Of Care 163
19. 13. Grand-Aides: Leveraging The Workforce For More Effective And Less Expensive Care 178
20. 14. Convenience Care And The Rise Of Retail Clinics 197
21. Part III. Emerging Paradigms In The Practice Of Medicine
22. 15. Using Guideline-Based Medicine To Improve Patient Care 217
23. 16. Precision Medicine: Expanded And Translational 239
24. 17. Evidence-Based Medicine And Shared Decision Making 262
25. Part IV. Healthcare Reform And New Payment Methods
26. 18. The Rise Of Consumerism And How Insurance Reform Will Drive Healthcare Delivery Reform 281
27. 19. Creating The Healthcare Transformation From Volume To Value 295
28. Part V. Patient Experience, Engagement, And Services
29. 20. Innovations In Patient Experience 319
30. 21. Behavioral Economics And Stanford Health Care’S C-I- CARE Patient Experience 336
31. 22. Impact Of An Engaged Workforce On Patient Care: Our Culture Of I CARE 345
32. Index 355