10 Customer-employee interaction from a diachronic perspective

Chapters in this book

1. Frontmatter i
2. Contents v
3. Contributors vii
4. 1 Introduction 1
5. PART I
6. 2 Epistemic stance in Mandarin conversation: The positions and functions of wo juede (I feel/think) 12
7. 3 Self-repair in Mandarin and Cantonese: Delaying the next item due in casual conversation and news interviews 35
8. 4 “Do I really have to?” The give-andtake of deontic meaning in Chinese 58
9. 5 English ‘then’ in colloquial Singapore Mandarin 77
10. PART II
11. 6 Approaching Chinese power in situated discourse: From experience to modelling 95
12. 7 ‘Face’ in Taiwanese business interactions: From emic concepts to emic practices 126
13. 8 What are Chinese respondents responding to? A close examination of question-answer sequences in survey interviews 151
14. 9 Discourse analysis of Chinese speakers’ indirect and contraryto- face-value responses to survey interview questions 175
15. 10 Customer-employee interaction from a diachronic perspective 200
16. 11 Chinese prenatal genetic counselling discourse in Hong Kong: Healthcare providers’ (non)directive stance, or who is making the decision? 228
17. 12 The pragmatics of Q&A interactions: Public discourses in Hong Kong 248
18. 13 On the positive formation of Chinese group identity 271
19. 14 ‘Polysemous’ politeness: Speaker self-referring forms in Honglou Meng 292
20. 15 Epilogue: What makes Chinese unique in discourse and interaction? 310
21. Authors Index 321
22. Subject Index 325