Chapters in this book

1. Frontmatter i
2. Contents vii
3. Figures and Tables xvii
4. Preface xix
5. Acknowledgments xxi
6. Introduction 1
7. 1 Mapping the Landscape of Audiences, Contexts, and Goals 9
8. 2 Masterful Use of Words and Images, the Fundamental Tools of the Communication Artisan 33
9. 3 Metaphors and Analogies: Uncovering How They Frame Thought 63
10. 4 So We Live in a Snow Globe? Misconception Mishaps and Designing Stories for Learning 85
11. 5 The Hidden Climb Revealed: Giving Voice to People and Process 112
12. 6 Negotiating Uncertainty and the Intricacies of Tradeoffs 134
13. 7 How (Not) to Trigger Audiences’ Decision-Making Survival Tactics 158
14. 8 Obvious but Wrong: The Perils of the Backfire Effect and Tips to Prevent It 180
15. 9 Crucial Conversations, Trust, and the Dark Matter of Communication 204
16. 10 Collecting the Tools into the Toolbox 227
17. Summary of Learning Objectives 249
18. Notes 253
19. References 269
20. Index 311