8 E-consultation: Technology at the Interface between Civil Society and Government

Chapters in this book

1. Frontmatter i
2. Contents v
3. Foreword vii
4. Abbreviations ix
5. Introduction Kenneth Kernaghan: Values, Ethics, and Canadian Public Administration 1
6. PART I. The Evolution of Traditional Institutions
7. Introduction 13
8. 1 New Public Management and New Public Governance: Finding the Balance 16
9. 2 The Swirling Meanings and Practices of Accountability in Canadian Government 34
10. 3 An Ideal Model in a Practical World: The Continuous Revisiting of Political Neutrality and Ministerial Responsibility 63
11. 4 Fifteen Years of Privatization: Kenneth Kernaghan as Editor of the International Review of Administrative Sciences (1990–2005) 84
12. PART II. The Public Service
13. Introduction 95
14. 5 Between Ideals and Obedience: A Practical Basis for Public Service Ethics 99
15. 6 In Kernaghan’s Wake: Navigating the Choppier Seas of Commitment in Public Administration 127
16. 7 Inspiring Exemplary Practices in Canada: Ken Kernaghan’s Contribution to Professionalism, Pride, and Recognition 152
17. PART III. Service Delivery
18. Introduction 175
19. 8 E-consultation: Technology at the Interface between Civil Society and Government 178
20. 9 The Niagara Casinos Partnership: Game of Chance? 207
21. 10 Citizen-Centred Service in Canada: From Research to Results 236
22. PART IV. Spreading the Word
23. Introduction 263
24. 11 The Road to NGO: The Transformation of the Institute of Public Administration of Canada, 1985–95 266
25. 12 Is There a Gulf between Theory and Practice in Public Administration Journals? Can It Be Overcome? 288
26. 13 Case Studies and the Case Study Method in Canadian Public Administration 304
27. Short Biography and Selected Publications of Kenneth Kernaghan 329
28. Contributors 339