Chapters in this book

1. Frontmatter i
2. Contents vii
3. List of Figures ix
4. Acknowledgments xi
5. Permissions xiii
6. Abbreviations xv
7. 1. Introduction 3
8. Part One
9. 2. Setting the Scene 25
10. 3. “The Hospital’s Going to Complain” 53
11. 4. “That Was a Gooder” 78
12. 5. Overview and Discussion of Chapters 2–4 104
13. Part Two
14. 6. The “Brains” of EMS 117
15. 7. Taming and Creating Knowledge of Front-Line Work 145
16. 8. Conclusion 175
17. Notes 191
18. References 203
19. Index 215