Chapters in this book

1. Frontmatter i
2. Contents vii
3. List of Figures x
4. Acknowledgments xi
5. Foreword xiii
6. Preface xvii
7. 1. Working in a Multicultural World 3
8. 2. Building Intercultural Competence through Reflection 22
9. 3. Situating Intercultural Interactions 41
10. 4. Understanding Culture 58
11. 5. Understanding Individual Differences 77
12. 6. Understanding Situations 95
13. 7. Managing Feelings 116
14. 8. Communicating across Cultures 135
15. 9. Moving Forward 158
16. Appendix A: Cross-cultural Studies 173
17. Appendix B: Comprehensive Reflection Assignment 185
18. Notes 189
19. Index 203