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6. Dialling for Service
Transforming the Public-Sector Workplace in Canada
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Chapters in this book
- Frontmatter i
- Contents v
- Acknowledgements vii
- Introduction: Work in the New Economy ix
-
Part I. Changing Structures and Processes in the New Economy
- 1. The “New Economy” and Capitalism Today 1
- 2. Work, Welfare, and the New Economy 21
- 3. Restructuring Work and Labour Markets in the New Economy 43
- 4. Global Restructuring of Value Chains and Class Issues 65
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Part II. Transformations in Work and Labour Processes
- 5. Labour Casualization in the Public Sector 91
- 6. Dialling for Service 111
- 7. Student Workers and the “New Economy” of Mid-Sized Cities 129
- 8. Labour Migration and Temporary Work 149
- 9. Scripting Taste, Marking Distinction 173
- 10. Regeneration among Coal-Mining Communities in Canada and the UK 195
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Part III. Unions and Forms of Resistance
- 11. Militancy and Resistance in the New Economy 215
- 12. Labour Fragmentation and New Forms of Organizing and Bargaining in the Service Sector 235
- Glossary of Terms 257
- Notes on Contributors 269
- Index 275
Chapters in this book
- Frontmatter i
- Contents v
- Acknowledgements vii
- Introduction: Work in the New Economy ix
-
Part I. Changing Structures and Processes in the New Economy
- 1. The “New Economy” and Capitalism Today 1
- 2. Work, Welfare, and the New Economy 21
- 3. Restructuring Work and Labour Markets in the New Economy 43
- 4. Global Restructuring of Value Chains and Class Issues 65
-
Part II. Transformations in Work and Labour Processes
- 5. Labour Casualization in the Public Sector 91
- 6. Dialling for Service 111
- 7. Student Workers and the “New Economy” of Mid-Sized Cities 129
- 8. Labour Migration and Temporary Work 149
- 9. Scripting Taste, Marking Distinction 173
- 10. Regeneration among Coal-Mining Communities in Canada and the UK 195
-
Part III. Unions and Forms of Resistance
- 11. Militancy and Resistance in the New Economy 215
- 12. Labour Fragmentation and New Forms of Organizing and Bargaining in the Service Sector 235
- Glossary of Terms 257
- Notes on Contributors 269
- Index 275