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Continuous Quality Improvement in Student Affairs: A Survey of Staff Opinions on the Work Environment
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June 1, 1998
As part of a continuous quality improvement initiative, student affairs staff members at the University of Massachusetts-Amherst were asked to provide opinions on the importance of and satisfaction with certain aspects of their work environments. The data were analyzed based on sex, race, length of service, and employment status (classified or professional), with most reported differences being based on employment status. Results of the survey are discussed, and efforts to improve the climate addressed.
Published Online: 1998-6-1
©2011 Walter de Gruyter GmbH & Co. KG, Berlin/Boston
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Articles in the same Issue
- Article
- A Comparitive Study of Traditional and Nontraditional Students' Identities and Needs
- Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality
- Book Review: A Legal Guide for Student Affairs Professionals
- Book Review: Total Quality Management: Applying its Principles to Student Affairs
- Continuous Quality Improvement in Student Affairs: A Survey of Staff Opinions on the Work Environment
- Sexual Assault of Men: College-Age Victims
- Student Perceptions of Community: A Different Perspective
- The Impact of College on the Development of Tolerance
