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Book Review: Total Quality Management: Applying its Principles to Student Affairs
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June 1, 1998
No college or university today seems immune to challenges from internal and external constituents to demonstrate the quality of its programs, practices, and outcomes. Some institutions, moreover, are under considerable pressure from funding agencies, boards, students, parents, and other stakeholders. In response to demands for accountability, many academic leaders have drawn upon a number of management techniques, including Total Quality Management [TQM].
Published Online: 1998-6-1
©2011 Walter de Gruyter GmbH & Co. KG, Berlin/Boston
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Articles in the same Issue
- Article
- A Comparitive Study of Traditional and Nontraditional Students' Identities and Needs
- Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality
- Book Review: A Legal Guide for Student Affairs Professionals
- Book Review: Total Quality Management: Applying its Principles to Student Affairs
- Continuous Quality Improvement in Student Affairs: A Survey of Staff Opinions on the Work Environment
- Sexual Assault of Men: College-Age Victims
- Student Perceptions of Community: A Different Perspective
- The Impact of College on the Development of Tolerance
