Chapters in this book

1. Frontmatter i
2. Contents v
3. Acknowledgements vii
4. Contributors ix
5. Foreword xv
6. Introduction 1
7. Part 1: Ideas and Models in Perspective
8. Chapter 1. Intercultural Conflict Interaction Competence: From Theory to Practice 21
9. Chapter 2. National Occupational Standards in Intercultural Working: Models of Theory and Assessment 41
10. Chapter 3. Training and Intercultural Education: The Danger in ‘Good Citizenship’ 59
11. Part 2: Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice
12. Chapter 4. Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction 77
13. Chapter 5. Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams 95
14. Chapter 6. Intercultural Interaction: A Sense-making Approach 109
15. Chapter 7. Communicative Interaction: Intercultural Verbal and Nonverbal Interaction 121
16. Chapter 8. Ethnography: The Use of Observation and Action Research for Intercultural Learning 138
17. Chapter 9. Biography: The Role of Experience in Intercultural Learning 151
18. Chapter 10. Diversity Management: Negotiating Representations in Multicultural Contexts 168
19. Chapter 11. Working in Multicultural Teams 186
20. Part 3: Voices from the ‘Real’ World
21. Chapter 12. Intercultural Relations at the Workplace 207
22. Chapter 13. Sharing Reflections on Intercultural Learning 216
23. Chapter 14. Intercultural Education in International Management 229
24. Conclusion: Intercultural Competence for Professional Mobility 241