Chapters in this book

1. Frontmatter i
2. Contents vii
3. Preface to the 2012 Edition ix
4. Preface to the First Edition xvii
5. Acknowledgments xix
6. PART ONE. PRIVATE LIFE
7. 1. Exploring the Managed Heart 3
8. 2. Feeling as Clue 24
9. 3. Managing Feeling 35
10. 4. Feeling Rules 56
11. 5. Paying Respects with Feeling: The Gift Exchange 76
12. PART TWO. PUBLIC LIFE
13. 6. Feeling Management: From Private to Commercial Uses 89
14. 7. Between the Toe and the Heel: Jobs and Emotional Labor 137
15. 8. Gender, Status, and Feeling 162
16. 9. The Search for Authenticity 185
17. Afterword to the Twentieth Anniversary Edition 199
18. Appendixes 209
19. Notes 253
20. Bibliography to the Twentieth Anniversary Edition 277
21. Bibliography 287
22. Index 317