“That’d be another crisis nearly avoided”: humor and conflict management in hospital handover meetings
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Mariana Lazzaro-Salazar
Mariana Lazzaro-Salazar is an academic and researcher at the Centro de Investigación de Estudios Avanzados del Maule, a member of the Ethics Committee, director of the journal UCMaule and a lecturer in the PhD Programme of Education and the PhD Programme in Psychology at Universidad Católica del Maule, Chile. Mariana’s research has focused on healthcare communication, including nurses’ construction of professional identity, evaluations of doctors’ feedback and the co-construction of narratives in the doctor-patient interview. Her current research project focuses on intercultural communication among physicians in the public healthcare system of Chile.
und
Stephanie Schnurr
Stephanie Schnurr is Professor of Sociolinguistics at the University of Warwick. Her main research interests are medical and professional communication. She has researched widely on the various functions of humour in these contexts, as well as identity construction, gender, leadership, and (im)politeness. Stephanie’s research is published in international journals, and she is also the author of
Exploring Leadership Narratives (2019 with Jonathan Clifton and Dorien van de Mieroop),Language and Culture at Work (2017 Routledge, with Olga Zayts),Exploring Professional Communication (2013, 2024 Routledge), andLeadership Discourse at Work (2009, Palgrave).
Abstract
The topic of humor (and laughter) in healthcare contexts has attracted considerable scholarly interest, especially in professional-patient communication. Yet much remains to be investigated about its forms and functions in backstage inter-professional interaction from a discourse analytical/pragmatic perspective. In this light, this paper explores the role of humor in interpersonal conflict management in hospital handover meetings with the aim of providing insights into both the various functions this inconspicuous discursive strategy may perform on a macro-level, as well as the way this is achieved at the micro-level. Interpersonal conflict is said to be an inherent aspect of such high-stakes medical settings, and conflict management is of vital importance for negotiating patients’ cases and treatment paths. Drawing on authentic handover meetings recorded at a hospital in New Zealand, we provide useful insights into the ways in which conflicts are managed and medical knowledge is transferred in these backstage encounters. The paper shows how different kinds of potentially face-threatening humor is used to manage and avoid conflict by those in superior as well as those in more junior positions. Finally, we argue that these ways of ‘doing’ humor in conflict management are a reflection (and reinforcement) of the team’s close-knit social relations and directly address the high-stakes nature of these medical encounters.
About the authors
Mariana Lazzaro-Salazar is an academic and researcher at the Centro de Investigación de Estudios Avanzados del Maule, a member of the Ethics Committee, director of the journal UCMaule and a lecturer in the PhD Programme of Education and the PhD Programme in Psychology at Universidad Católica del Maule, Chile. Mariana’s research has focused on healthcare communication, including nurses’ construction of professional identity, evaluations of doctors’ feedback and the co-construction of narratives in the doctor-patient interview. Her current research project focuses on intercultural communication among physicians in the public healthcare system of Chile.
Stephanie Schnurr is Professor of Sociolinguistics at the University of Warwick. Her main research interests are medical and professional communication. She has researched widely on the various functions of humour in these contexts, as well as identity construction, gender, leadership, and (im)politeness. Stephanie’s research is published in international journals, and she is also the author of Exploring Leadership Narratives (2019 with Jonathan Clifton and Dorien van de Mieroop), Language and Culture at Work (2017 Routledge, with Olga Zayts), Exploring Professional Communication (2013, 2024 Routledge), and Leadership Discourse at Work (2009, Palgrave).
Acknowledgements
The data for this study was collected as part of a Victoria PhD Scholarship in 2010, Victoria University of Wellington, New Zealand.
Appendix: Transcription conventions
| ME | Capital letters to indicate emphatic stress |
| [laughter] | Paralinguistic features and clarifications in square brackets |
| = | Continuing speech/latching |
| //\/\\ | Simultaneous speech |
| – | Incomplete or cut-off utterance |
| me | Two degree marks indicate increased volume of materials between them |
| + | Pause up to 1 s |
| = | Continuing speech/latching |
| {ok} | Transcriber’s best guess at an unclear utterance |
| ? | Question intonation |
| ! | Exclamation |
| ↓ | Falling intonation |
| [[The doctor]] | Deleted words to protect participants’ identities |
| (…) | Unintelligible words or utterances |
| … | Deleted speech |
| HM1 | Handover Meeting 1 |
| All names used in the excerpts are pseudonyms. | |
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Artikel in diesem Heft
- Frontmatter
- Full Length Articles
- Satire, honey and tears: how The Onion and The Babylon Bee do satire
- Category-activity puzzles as resources for humor in L2 classrooms
- Men’s responses to being confronted for sexism with and without humor
- Group boundaries in humor in the online public sphere
- “That’d be another crisis nearly avoided”: humor and conflict management in hospital handover meetings
- Humor styles moderate the association between health difficulties and quality of life in individuals diagnosed with a chronic disease
- Book Reviews
- Aaron Sachs: Stay cool: why dark comedy matters in the fight against climate change
- Conal Condren: Between laughter and satire: aspects of the historical study of humour
- Patrick Giamario: Laughter as politics: critical theory in an age of hilarity
- Loukia Kostopoulou and Vasiliki Misiou: Transmedial perspectives on humor and translation: from page to screen to stage
- Elliott Oring: The consolations of humor and other folklore essays
Artikel in diesem Heft
- Frontmatter
- Full Length Articles
- Satire, honey and tears: how The Onion and The Babylon Bee do satire
- Category-activity puzzles as resources for humor in L2 classrooms
- Men’s responses to being confronted for sexism with and without humor
- Group boundaries in humor in the online public sphere
- “That’d be another crisis nearly avoided”: humor and conflict management in hospital handover meetings
- Humor styles moderate the association between health difficulties and quality of life in individuals diagnosed with a chronic disease
- Book Reviews
- Aaron Sachs: Stay cool: why dark comedy matters in the fight against climate change
- Conal Condren: Between laughter and satire: aspects of the historical study of humour
- Patrick Giamario: Laughter as politics: critical theory in an age of hilarity
- Loukia Kostopoulou and Vasiliki Misiou: Transmedial perspectives on humor and translation: from page to screen to stage
- Elliott Oring: The consolations of humor and other folklore essays
