The Social Psychology of Trust with Applications in the Internet
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Hans-Werner Bierhoff
Abstract
Three levels of trust as a social psychological construct are delineated: trust in a specific person (relational trust), trust in people in general (generalised trust) and trust in abstract systems. Whereas much research is available on relational trust and generalized trust, much less is known about trust in systems. From theory and research several assumptions are derived which are related to the development of trust in the Internet. For example, the reliability of information technology is assumed to be directly related to the development of trust in the Internet. In addition, it is assumed that in situations in which it is hard to verify the justification for trust, people construct subjective beliefs which represent a transformation of relational trust into system trust. Applications of these assumptions for strengthening the trustworthiness of the Internet are discussed.
© 2004 by Lucius & Lucius, Stuttgart
Articles in the same Issue
- Community and Human Social Nature Contemporary Society
- Three Aspects of Interpersonal Trust
- The Social Psychology of Trust with Applications in the Internet
- Cooperation and Community an the Internet: Past Issues and Present Perspectives for Theoretical-Empirical Internet Research
- Developing Trust on the Internet
- Trust, Reliance and the Internet
- Internet Capital
- Esteem, ldentifiability and the Internet
- Reputation and Internet Auctions: eBay and Beyond
- Trust among Internet Traders
- The Evolution of Trust(worthiness) in the Net
- The Emergence of Trust Networks under Uncertainty – Implications for Internet Interactions
- Local Virtuality in a High-Tech Networked Organization
- How May Virtual Communication Shape Cooperation in a Work Team?
- Trust and Community in Open Source Software Production
- Crime, Law and the Internet
Articles in the same Issue
- Community and Human Social Nature Contemporary Society
- Three Aspects of Interpersonal Trust
- The Social Psychology of Trust with Applications in the Internet
- Cooperation and Community an the Internet: Past Issues and Present Perspectives for Theoretical-Empirical Internet Research
- Developing Trust on the Internet
- Trust, Reliance and the Internet
- Internet Capital
- Esteem, ldentifiability and the Internet
- Reputation and Internet Auctions: eBay and Beyond
- Trust among Internet Traders
- The Evolution of Trust(worthiness) in the Net
- The Emergence of Trust Networks under Uncertainty – Implications for Internet Interactions
- Local Virtuality in a High-Tech Networked Organization
- How May Virtual Communication Shape Cooperation in a Work Team?
- Trust and Community in Open Source Software Production
- Crime, Law and the Internet
