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Using the Balanced Scorecard to Facilitate Strategic Management at an Academic Information Service

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Published/Copyright: November 30, 2007
Libri
From the journal Volume 50 Issue 3

This article reports on the implementation of the Balanced Scorecard model for facilitating strategic management at the Academic Information Service (academic library) of the University of Pretoria, South Africa. Robert Kaplan and David Norton developed the concept of the Balanced Scorecard in the early 1990s for motivating and measuring business performance. This management methodology is seen as an excellent vehicle for implementing organisational transformation measures in the Academic Information Service. The article starts by giving a short theoretical introduction to the concept of the Balanced Scorecard, followed by an outline of the implementation of the Scorecard on both the strategic and operational levels. It concludes by examining the ways in which the Balanced Scorecard is currently being used to facilitate the strategic management process at the Academic Information Service.

Dr. Heila Pienaar, is internal consultant and member of strategic management at the Academic Information Service, University of Pretoria, Pretoria 0002, South Africa. Email:
Mrs. Cecilia Penzhorn is a lecturer, specialising in information retrieval, at the Department of Information Science, University of Pretoria, Pretoria 0002, South Africa. Email:
Published Online: 2007-11-30
Published in Print: 2000-September

© 2000 by K. G. Saur Verlag GmbH, Federal Republic of Germany

Articles in the same Issue

  1. Libraries and Imagination at the Dawn of the World Wide Web
  2. Re-branding and Re-discovering the Digital Information User
  3. Knowledge Access Management: The Redefinition and Renaming of Technical Services
  4. Information Driven Management: The New, but Little Perceived, Business Zeitgeist
  5. Quality Management Approaches in Libraries and Information Services
  6. Using the Balanced Scorecard to Facilitate Strategic Management at an Academic Information Service
  7. Scanning the Environment for Competitive Advantage: A Study of Corporate Banking Managers in Nigeria
  8. The Fate of Displaced Cultural Valuables in Russia: Different Approaches to One Problem
https://doi.org/10.1515/LIBR.2000.202

Articles in the same Issue

  1. Libraries and Imagination at the Dawn of the World Wide Web
  2. Re-branding and Re-discovering the Digital Information User
  3. Knowledge Access Management: The Redefinition and Renaming of Technical Services
  4. Information Driven Management: The New, but Little Perceived, Business Zeitgeist
  5. Quality Management Approaches in Libraries and Information Services
  6. Using the Balanced Scorecard to Facilitate Strategic Management at an Academic Information Service
  7. Scanning the Environment for Competitive Advantage: A Study of Corporate Banking Managers in Nigeria
  8. The Fate of Displaced Cultural Valuables in Russia: Different Approaches to One Problem
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