Chapters in this book

1. Frontmatter I
2. CONTENTS V
3. LIST OF TABLES IX
4. LIST OF FIGURES XV
5. PREFACE AND ACKNOWLEDGEMENTS XVII
6. CHAPTER 1 COPING WITH GOVERNMENT: DEMOCRATIC IDEALS AND STREET-LEVEL BUREAUCRATS 1
7. CHAPTER 2 CONTEXT: AN UNFINISHED TRANSITION 39
8. CHAPTER 3 PUBLIC PERCEPTIONS AND PUBLIC EXPERIENCE OF OFFICIALS 61
9. CHAPTER 4 CITIZEN STRATEGIES FOR DEALING WITH OFFICIALS 93
10. CHAPTER 5 WILLING GIVERS? 133
11. CHAPTER 6 'TRY HARDER' OR 'GIVE UP': THE CHOICE FOR ETHNIC MINORITIES? 169
12. CHAPTER 7 STREET-LEVEL BUREAUCRATS: CAUGHT BETWEEN STATE AND CITIZEN 205
13. CHAPTER 8 WILLING TAKERS? 239
14. CHAPTER 9 A CULTURE OF CORRUPTION? SUPPORT, PRIORITIES AND PROSPECTS FOR REFORM 279
15. BIBLIOGRAPHY 347
16. INDEX 359