Chapters in this book

1. Frontmatter 1
2. Table of Contents 5
3. 1. Policy, People, and the New Professional 7
4. PART I. POLICY
5. 2. The Rise of Contractualisation in Public Services 19
6. 3. Evidence-Based Policy 34
7. 4. Societal Neurosis in Health Care 48
8. 5. When Ideologies Bounce Back 64
9. PART II. PEOPLE
10. 6. Safe Neighbourhoods 81
11. 7. When Diversity Matters 97
12. 8. From Residents to Neighbours 109
13. 9. Authority, Trust, Knowledge and the Public Good in Disarray 122
14. PART III. PROFESSIONALS
15. 10. Heroes of Health Care? 137
16. 11. Tensions in Medical Work between Patients’ Interests and Administrative and Organisational Constraints 152
17. 12. Empowerment of Social Services Professionals 164
18. 13. Professional Management of Professionals 181
19. About the contributors 194
20. References 197
21. Index 217