TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES

Chapters in this book

1. Frontmatter 1
2. Table of Contents 5
3. FOREWORD 9
4. ADDRESS OF WELCOME 11
5. HOW TO USE STATISTICS TO PUT ‘LIBRARIES ON THE AGENDA 15
6. The Global Statistics Project
7. GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY 22
8. STANDARDISATION OF LIBRARY STATISTICS 27
9. THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN 31
10. EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA 43
11. TRINIDAD AND TOBAGO’S RESPONSE TO UNESCO’S SURVEY ON GLOBAL STATISTICS 55
12. BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD 61
13. CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA 71
14. LIMITS OF THE ‘GLOBAL STATISTICS’ MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED 88
15. Libraries’ Contribution to Cultural Development and Literacy Education
16. INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES 108
17. KNOWING YOUR READERS AND YOUR COMMUNITY – TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS 109
18. Public Libraries
19. CANADA’S PUBLIC LIBRARIES COUNT! 124
20. ANNUAL SURVEY OF QUÉBEC’S PUBLIC LIBRARIES: A MAJOR REVISION 129
21. UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS 135
22. PRESENTATION OF NORWEGIAN INDICATORS 146
23. QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM 154
24. BIX – THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES 188
25. University Libraries
26. LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE 198
27. ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES 211
28. LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE 221
29. LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA 229
30. TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES 245
31. UK HIGHER EDUCATION LIBRARY STATISTICS 261
32. INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS 273
33. Conclusions
34. WHERE SHALL WE GO FROM HERE? 290
35. GLOBAL LIBRARY STATISTICS – WHAT NEXT FOR IFLA? 292
36. Backmatter 295