Kapitel
Öffentlich zugänglich
1. The role of performance indicators in quality management
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Roswitha Poll
Kapitel in diesem Buch
- Frontmatter 1
- CONTENTS 5
- PREFACE 7
- 1. The role of performance indicators in quality management 13
- 2. Indicators of impact or outcome 31
- 3. Overview of the indicators 39
- 4. Description of the indicators 41
- 5. List of indicators 43
- Backmatter 255
Kapitel in diesem Buch
- Frontmatter 1
- CONTENTS 5
- PREFACE 7
- 1. The role of performance indicators in quality management 13
- 2. Indicators of impact or outcome 31
- 3. Overview of the indicators 39
- 4. Description of the indicators 41
- 5. List of indicators 43
- Backmatter 255
