Contents

Chapters in this book

1. Frontmatter I
2. Contents VII
3. Acknowledgements IX
4. Preface to the 2^nd edition XI
5. Introduction 1
6. Part 1: The case for connections
7. Introduction 13
8. Chapter 1 What do people want? 15
9. Chapter 2 How do organisations respond? 30
10. Diagnostic tools 1: Do you know what people want? 50
11. Part 2: The case for connected leadership
12. Introduction 59
13. Chapter 3 What must leaders do? 61
14. Chapter 4 How can leaders succeed? 77
15. Diagnostic tools 2: Are you ready to respond? 93
16. Part 3: The levers of connected leadership
17. Introduction 103
18. Chapter 5 How to connect through trust 105
19. Chapter 6 How to engage through meaning 121
20. Chapter 7 How to sustain performance through dialogue 137
21. Diagnostic tools 3: How connected are you? 152
22. Part 4: Developing connected leadership
23. Introduction 159
24. Step 1 – Understand the company 161
25. Step 2 – Map out the company/organisation gap 168
26. Step 3 – Evaluate your impact 172
27. Step 4 – Develop connected leadership characteristics 179
28. Step 5 – Build a supporting context 189
29. Concluding thoughts 195
30. Index 197