Introduction

Chapters in this book

1. Frontmatter I
2. Acknowledgements IX
3. Foreword XI
4. Contents XV
5. Introduction 1
6. Part I: The Evolution of Innovation
7. Introduction 13
8. Chapter 1 Harnessing the Earliest Technologies Through to Industry 4.0 15
9. Chapter 2 The Cornerstones of the Digital Age 25
10. Chapter 3 Joining the Dots – Technology-Enabled Ancestors to Digitally Enabled Pioneers 35
11. Part II: Developing a Digital Business Strategy
12. Introduction 61
13. Chapter 4 What Is Strategy and How Do We Work With It to Drive Purpose and Digital 65
14. Chapter 5 Making Sense of the Landscape – Looking Out 81
15. Chapter 6 Business Evaluation and Crafting Priorities – Looking In 95
16. Part III: Capability Building to Deliver a Digital Business Strategy
17. Introduction 131
18. Chapter 7 Customer Centricity – Delivering Great Customer Experience 135
19. Chapter 8 Efficiency 151
20. Chapter 9 Digital Engagement 163
21. Chapter 10 Analytics 183
22. Chapter 11 Agile 197
23. Chapter 12 Innovation 209
24. Chapter 13 Open Through Partnering and Ecosystems 235
25. Chapter 14 Technology 255
26. Chapter 15 Risk 271
27. Part IV: People, Culture, and Digital DNA
28. Introduction 287
29. Chapter 16 Breaking Down and Building Up Culture 289
30. Chapter 17 Structures and Customs of a Digital Business 307
31. Part V: Delivering Value Through Ambidexterity and Roadmapping
32. Introduction 323
33. Chapter 18 Five Pillars of Execution 325
34. Part VI: Preparing for the Next Wave of Innovation
35. Chapter 19 Getting Ready to Look Forwards 359
36. Chapter 20 Themes and Trends That Will Shape the Next Waves of Innovation 367
37. Conclusion 375
38. Bibliography 379
39. List of Figures 385
40. List of Tables 387
41. Index 389
42. About the Author 397