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Total Quality Management in Information Services
This chapter is in the book Total Quality Management in Information Services

Chapters in this book

  1. Frontmatter i
  2. The author v
  3. Introduction to the series vii
  4. Contents xi
  5. Foreword xiii
  6. Introduction: ‘Total quality management means quality service’ xv
  7. Part 1 Quality and Information Services 1
  8. Part 2 TQM – the Critical Components for Information Services 83
  9. Part 3 Bringing quality management to information services 179
  10. Selected bibliography 231
  11. Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria 241
  12. Index 257
https://doi.org/10.1515/9783110963984.v

Chapters in this book

  1. Frontmatter i
  2. The author v
  3. Introduction to the series vii
  4. Contents xi
  5. Foreword xiii
  6. Introduction: ‘Total quality management means quality service’ xv
  7. Part 1 Quality and Information Services 1
  8. Part 2 TQM – the Critical Components for Information Services 83
  9. Part 3 Bringing quality management to information services 179
  10. Selected bibliography 231
  11. Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria 241
  12. Index 257
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