13 Complaint strategies in non-native and native speakers of English

Chapters in this book

1. I-XXVIII I
2. Part I
3. A Pragmatic Perspective
4. 1 Linguistic pragmatics 3
5. 2 The pragmatic scope 37
6. A Psycholinguistic Perspective
7. 3 Second language acquisition 59
8. 4 Recent approaches to second language acquisition 83
9. An Empirical Perspective
10. 5 Classroom interaction 115
11. 6 Experimental design 133
12. Part II
13. An Empirical Approach I
14. 7 Discourse strategies in interactions between non-native and native speakers of English 155
15. 8 The communicative act of requesting 187
16. 9 Request strategies in non-native and native speakers of English 223
17. 10 Modificational patterns 245
18. 11 Summary and discussion 283
19. Part III
20. An Empirical Approach II
21. 12 The communicative act of complaining 311
22. 13 Complaint strategies in non-native and native speakers of English 337
23. 14 The communicative act of apologizing 373
24. 15 Apology strategies in non-native and native speakers of English 389
25. 16 Concluding the findings 411
26. Part IV
27. A Pedagogical Approach
28. 17 Communicative foreign language teaching 437
29. 18 Recent approaches to communicative foreign language teaching 455
30. 19 The teaching of communicative functions 467
31. Notes 495
32. References 517
33. Appendix 563
34. Index 575