Consumers, Citizens and Coproducers – A Pluralistic Perspective on Democracy in Social Services

Chapters in this book

1. i-iv i
2. Preface v
3. Contents ix
4. Introduction
5. Towards More Democracy in Social Services: Models and Culture of Welfare 3
6. Part I. The Welfare Approach
7. The End of Progressivism: Paradigmatic Shifts and Social Welfare 19
8. Consumers, Citizens and Coproducers – A Pluralistic Perspective on Democracy in Social Services 43
9. Social Service Delivery: The More Demand, the More Democracy? 53
10. Civil Society and the Welfare State 67
11. Does Welfare Lead to Dependency? Effectiveness and Undesirable Side-Effects of Welfare Institutions 75
12. Social Rights, Power and the Democratization of Social Services 91
13. The Scandinavian Social Service Model 113
14. Welfare, Democracy and Social Work 127
15. Democratization: The Recovery of the Political in Social Work(?) 149
16. Part II. The Organizational Approach
17. The Organizational Construction of Social Citizenship 165
18. Democratization by Modernization? The Future Development of Social Service Organization 173
19. Personal Social Services: Changing Organizational Forms and Service User Participation. A British Perspective on the Democratization Debate 189
20. Client Demands and Professional Responsibility in Democratic Welfare Organizations 201
21. Old Democracy – New Quality? Transformation of Social Services in East Germany and Finland. The Case of Child Daycare 221
22. Cooperative Relations Within Youth Assistance – A Step Towards Democratization of Social Services? 237
23. Children’s Participation in Child Welfare Services 249
24. Modernizing the Youth Welfare System: The Forgotten Perspective of the Clients 263
25. Does Democratic Rationality Extend to Social Services? Legitimation Problems in Professional Action 271
26. Empowerment – A Challenge for Professionalization in Social Work 283
27. Privatization and Professionalization: Challenges to Social Service Delivery in the U.S.A. 295
28. Feminist Care Work Projects in Germany: Between Self-Help and Professional Identity 307
29. Rising from the Ashes of Cutback, Political Warfare and Degraded Services: Community Building as a Template for Recreating the Welfare State 325
30. Part III. The Quality Approach
31. Improving the Quality of Social Services: New Opportunities for Participation? 339
32. Quality-Enhancement in the Service Society: Perspectives for Social Work 357
33. Reform and Restructuring of Social Services in the United States: Evaluating Collaborative Service Models 371
34. Client Participation as an Instrument of Quality Assurance in Social Work: The Potential for Democratization in the ‘New’ Quality Consciousness 383
35. Quality Assurance of Voluntary Welfare Associations: A Question of Morals, Law, Contract or Participation? 395
36. Self-Evaluation – The Ultimate Boot-Strap Approach? 409
37. Contributors 417