List of Figures

Chapters in this book

1. Frontmatter I
2. Contents V
3. Contributors IX
4. Acknowledgements XXVII
5. Preface XXIX
6. Section 1: Interpersonal Conflict Management
7. Chapter 1 Shining a Light on Organizational Conflict 1
8. Chapter 2 Emotional Intelligence in Workplace Negotiations 11
9. Chapter 3 Psychological Safety: Creating a Healthy Conflict Culture 27
10. Chapter 4 Thomas-Kilmann Instrument (TKI) and the Kilmann Organizational Conflict Instrument (KOCI) 39
11. Chapter 5 Mindfulness Training in Organizational Settings: An Empirical Look at the Research 57
12. Section 2: Organizational Conflict Management
13. Chapter 6 Understanding Culture to Resolve Conflict: An Introduction of the ADVANCE Through Conflict™ Model 69
14. Chapter 7 Utilization of Frames and Reframing for Organizational Leadership and Conflict Management Effectiveness 103
15. Chapter 8 10 Separations in Conflict Resolution 113
16. Chapter 9 Collaborative Practices in Organizations: Managing Conflict and Leading Constructive Change 123
17. Chapter 10 Shifting the Focus from Stand-Alone Dispute Systems Design Elements to Creating Self-Correcting and Fluid Organizations 133
18. Chapter 11 Stereotypes, Bias and Microaggressions in Organizational Conflict Management (OCM) 149
19. Section 3: Intercultural, International, and Ethic Conflict Management
20. Chapter 12 Managing Workplace Conflicts: Considerations of Ethnicity and Religion 161
21. Chapter 13 Hindu Philosophy and the Resolution of the Roots of Conflict: Adi Shankaracharya’s ‘Nirvana Shatakam’ 173
22. Chapter 14 Political Conflicts in the Workplace: What are Their Effects, and Can They be Avoided? 185
23. Section 4: Methods for Managing Organizational Conflicts
24. Chapter 15 Detecting Deception in Negotiation: From Natural Observation to Strategic Provocation 199
25. Chapter 16 The HearT of Mediation 217
26. Chapter 17 Managing Organizational Conflicts Through Innovation, Creativity, and Inclusion: Implementing a Conflict System of Shared Leadership 233
27. Chapter 18 Coaching and Organisational Development: Lessons and Themes from 360 Degree Feedback 249
28. Chapter 19 Functions and Benefits of an Organizational Ombuds 269
29. Chapter 20 Managing Workplace Conflict: The Role of Human Resources as “Organizational Toxin Handlers” 281
30. Section 5: Special Topics in Organizational Conflict Management
31. Chapter 21 Workplace Bullying: Not Just Another Conflict 289
32. Chapter 22 Women and Organizational Conflict Management: Promoting Human Rights and Challenging Gender Bias 309
33. Chapter 23 Making the Invisible Visible: Uncovering the Mystery of Personality Conflicts at Work 317
34. Chapter 24 Organizational Conflict Management: Driving Innovation and Organizational Success Through Leadership Management and Human Connection 329
35. Chapter 25 Create a Space to Forgive: Letting Go of Blame and Anger Can Move Us from Victim to Survivor 339
36. List of Figures 347
37. List of Tables 349
38. Index 351