9 The New Business Model: Redefining the Customer

Kapitel in diesem Buch

1. Frontmatter I
2. Acknowledgments V
3. Foreword VII
4. Contents IX
5. Introduction XV
6. Part 1: Utilities at Risk
7. Introduction 3
8. 1 Twin Challenges: Risk Management and Decarbonization 5
9. 2 The Business Model 18
10. Part 2: Utility Business Model Transformation – A History
11. Introduction 31
12. 3 Before the Electric Grid 33
13. 4 The First Utility Model – The Central Station Grid 46
14. 5 The Second Utility Model – Centralized with Competition 59
15. 6 The Third Utility Model – Regulated Monopoly 80
16. Part 3: Emergence of a New Business Model
17. Introduction 115
18. 7 A Business Model Under Strain: Market Disruptions 117
19. 8 The New Business Model: Decarbonizing the Value Chain 130
20. 9 The New Business Model: Redefining the Customer 146
21. 10 The New Business Model: Struggling with Value Capture 153
22. 11 The New Business Model: Redefining the Value Offering 165
23. 12 The New Business Model – Centralized and Decentralized Coexistence 173
24. List of Abbreviations 193
25. Glossary 195
26. References 199
27. List of Figures 223
28. List of Tables 225
29. About the Author 227
30. Index 229