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Foreword

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New Horizons in Patient Safety: Understanding Communication
This chapter is in the book New Horizons in Patient Safety: Understanding Communication
© 2017 Walter de Gruyter GmbH, Berlin/Munich/Boston

© 2017 Walter de Gruyter GmbH, Berlin/Munich/Boston

Chapters in this book

  1. Frontmatter I
  2. Foreword V
  3. List of Abbreviations VII
  4. Contents IX
  5. Preface XIII
  6. Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication
  7. 1. Principles of healthcare quality and patient safety 3
  8. 2. Myths and truths of human communication 11
  9. 3. Communication topics in healthcare quality and patient safety 24
  10. 4. Interpersonal communication: Challenges, processes, and issues 31
  11. 5. The Hannawa SACCIA Typology of Communication Errors in Healthcare 45
  12. 6. Lessons from communication science 55
  13. Part II: Case studies across six stages of care
  14. Stage 1: Medical history taking 61
  15. Stage 2: Diagnosis 89
  16. Stage 3: Treatment planning 117
  17. Stage 4: Storage 143
  18. Stage 5: Treatment execution 175
  19. Stage 6: Post-treatment care 207
  20. Concluding thoughts 241
  21. Bibliography 247
  22. Answer Key 252
  23. Index 253
https://doi.org/10.1515/9783110455014-017

Chapters in this book

  1. Frontmatter I
  2. Foreword V
  3. List of Abbreviations VII
  4. Contents IX
  5. Preface XIII
  6. Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication
  7. 1. Principles of healthcare quality and patient safety 3
  8. 2. Myths and truths of human communication 11
  9. 3. Communication topics in healthcare quality and patient safety 24
  10. 4. Interpersonal communication: Challenges, processes, and issues 31
  11. 5. The Hannawa SACCIA Typology of Communication Errors in Healthcare 45
  12. 6. Lessons from communication science 55
  13. Part II: Case studies across six stages of care
  14. Stage 1: Medical history taking 61
  15. Stage 2: Diagnosis 89
  16. Stage 3: Treatment planning 117
  17. Stage 4: Storage 143
  18. Stage 5: Treatment execution 175
  19. Stage 6: Post-treatment care 207
  20. Concluding thoughts 241
  21. Bibliography 247
  22. Answer Key 252
  23. Index 253
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