Transcription conventions

Chapters in this book

1. Frontmatter i
2. Preface v
3. Acknowledgements vii
4. Contents ix
5. Contributors xix
6. Transcription conventions xxi
7. Section 1
8. Background: safety, quality and communication in clinical handover 3
9. 1. Effective communication in clinical handover: challenges and risks 5
10. 2. Clinicians’ voices: what healthcare professionals say about handover practice 25
11. Section 2
12. Changing staff: clinical handovers at shift changes 45
13. 3. Emergency department medical handovers as teaching and learning opportunities 47
14. 4. Strengthening medical handover communication in emergency departments 69
15. 5. Resource: transferring patient information to the emergency department medical team during clinical handover 91
16. 6. Communication in bedside nursing handovers 97
17. 7. Resource: communicating effectively in bedside nursing handovers 115
18. Section 3
19. Changing sites: clinical handovers when patients move 129
20. 8. Clinical handover in context: risks and protections across a hospital patient’s journey 131
21. 9. Interhospital transfer of rural patients: an audit of ‘patient expect’ documentation 157
22. Section 4
23. Changing disciplines: clinical handovers in interprofessional teams 199
24. 10. iSoBar: An innovative framework and checklist for clinical rounds in an interprofessional student training ward 201
25. 11. Resource: interprofessional ward round handovers 235
26. 12. Maintaining and generating knowledge in interprofessional mental health handovers 245
27. 13. Patient voice: including the patient in mental health handovers 265
28. 14. Resource: mental health clinical handover audit tool (mCHAT) 279
29. Section 5
30. Integrating ECCHo outcomes 293
31. 15. iCARE³: an integrated translational model of effective clinical handover communication 295
32. References 325
33. Index 337